Please, could you check the e-mail above? (it is a formal e-mail) Dear XXX Due to the mistake occurred in our survey results of February, we want to make clearer to you our calculation procedures.The data are automatic calculated by the system (Oracle) and were transferred to an Excel spreadsheet by “copy and paste”. Since this procedure is risky, we decide to automatize that transfer by an excel formula (“vlookup”). Besides, we are working on the improvement of the Oracle system to make sure that this type of error will not occur anymore. Best regards. XXX
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